3 Ways Every HR Manager Can Reduce Workplace Mental Health Issues

As an HR manager you already know mental health issues are taking a toll in your workplace. But you may be at odds as to how to effectively and comfortably address them. How do you get comfortable talking about mental health issues in the workplace? You need concrete tools to help staff feel comfortable reaching out for help and skills to offer co-workers so they’re equipped to support a colleague.

The good news is you can do this with relatively little financial investment.

It’s a process, takes commitment and consistency, but creating exceptionally healthy workplaces always do. And I bet, as an HR expert, you’re already passionate about creating positive changes for the people and organisation you support.

People do and can recover from mental illnesses with timely and appropriate treatment. People, like myself, return to living rich, full lives and have satisfying and productive careers. I was diagnosed with bipolar disorder and generalised anxiety disorder. I was extremely depressed and even suicidal for a time. But, with the right support, and that meant the right support at work, I returned to be a productive employee and eventually opened my own thriving business.  

You are part of the solution.

Below are three resources that will help. Begin to implement some of the following and your workplace ecology will positively shift. You’ll see staff flourish, along with the bottom line.   

1. The Wizards of O.A.R.S. (Observe, Approach, Refer, Support) free e-guide.

I created this e-guide to help individuals become comfortable when wanting to support an employee or co-worker. It’s a step-by-step framework of what to do when a colleague may be dealing with a mental health issue. Read it and see if it brings more confidence to your conversations about mental health issues in your workplace.

Oars bring balance, stability and direction to a boat. So too can people give support and guidance to those around them who may be facing mental health issues. The following is for non-urgent situations. If you feel the individual is at risk of harming themselves or others, immediate care should be sought at the nearest emergency ward. Download the guide for a detailed description of each step and more tips.

Observe – changes in behavior, length present

Approach + Listen– discuss concerns in terms of behaviour. Focus on actions

  • I’ve observed that or I see that… (ie: you’re not joining us for lunch any more or you’ve been missing meetings or you’ve had more accidents lately)
  • I’m concerned… (ie: you don’t seem like yourself or you seem to have less energy than usual…)
  • How can we support you at work to help improve things for you or What can we do to improve things at work for you?
  • Then…LISTEN (Active listening skills are needed – Here’s a short video that gives tips on this particular kind of listening)

Refer – to resources in the workplace and/or community  (i.e. EAP, counselling, support groups, etc.) Also please visit the resource page to download a Mental Health Resource Guide for additional tools.

Support – as best as you can. Use active listening skills (see above).

2. Proactively supports employees’ mental health by implementing some of the evidence-based guidelines of a psychologically healthy and safe workplace.

The Mental Health Commission of Canada has endorsed these standards as a way of working towards and positively affecting the mental health of your most valued investment: your workers.

Standard for Psychological Health and Safety in the Workplace materials can be found here.

3. Check out Mental Health First Aid programs, hereLike physical first aid courses, they teach how to confidently help someone dealing with a mental health issue or crisis until the appropriate support arrives.

As a human resource manager, you juggle many responsibilities. You have the power to influence the work environment and the health and productivity of the staff. Use your power for good and create a legacy that includes creating a mentally flourishing workforce.

Look for a future post describing in more detail the step by step process of O.A.R.S. or if you want a customized workshop based around it, contact me at victoria@victoriamaxwell.com

© Victoria Maxwell

Where to Turn When Mental Illness Enters Your Life

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I get heartbreaking messages every week. Parents email me because they desperately want to help their adult child who has a mental illness, but refuses help. A teacher who’s struggling with bipolar disorder but doesn’t know where to turn. A manager sees one of his employees grappling with anxiety and depression and wants to know how to best handle the situation.

This is all excellent. I don’t mean it’s good people are suffering. But it’s good people are reaching out for help more. The shame and stigma of mental illness is still present to be sure, but it is diminishing, if only because the pain people are no longer willing to endure.

I’m not a therapist or doctor, but I am an expert by experience. Over the course of the past 20 odd years (and trust me, some years were really odd), I’ve learned to manage the symptoms of bipolar disorder, anxiety, psychosis and recovered from disordered eating.

There are thousands of mental health websites and resources available. The ones I’ve put in this downloadable mental health resource and tips e-guide are the ones I trust most. They have been a crucial part of my wellness journey. It’s important to me that you have the same tools to lean on and have some next steps to follow to help you on YOUR way. You will also find it available on my resource page.

Some are region specific, many are not. Not all will be applicable to your particular situation, but many will be. Some are for loved ones searching for effective ways to support their family members. Others are for individuals living with a mental health issue who want to find guidance to build a better life. I encourage you to explore and then reach out to the organizations or people listed below that fit your needs.

In addition, you may want to read my post Psychology Today post “How to Find Help When the Person You Love has Mental Illness” to learn concrete strategies to navigate the confusing mental health system.

Things may feel heartbreaking, but it’s never hopeless. I know. I’ve been there.

Families Falling Apart: When Adult Children With Mental Illness Don’t Want Help

How do you help your child without hurting yourself?

One of the most painful experiences can be watching your adult child reject the help you know they need. What can you do when your son or daughter refuses to accept they have a mental illness or need medication? I asked my dad about it because I was one of those adult children.

It was a spring afternoon and my dad and I were listening to one of his favourite classical CDs. I asked him what advice he would give to other parents of adult children who have mental illness. He prefaced his thoughts with this: it probably isn’t what parents want to hear, but it’s what we went through and what helped.

1. It’s going to be a long difficult journey, so hang on. If you’re prepared for an arduous lengthy process it helps to manage unrealistic expectations. Paradoxically it will be a little easier to endure the trek. Don’t be discouraged. Just because it’s taking a long time, doesn’t mean recovery won’t happen.

2. Stay in contact with your adult child no matter what, even if they don’t want to be in contact with you. My parents tried to stay in contact with me by phone. When I wouldn’t return their calls (which was usually the case), they would drive by my house to see if a light was on. When they didn’t know where I was living (because couch surfing was common for me), they attempted to keep in touch through my friends. This might seem extreme, even invasive. But my behavior had been so erratic and perilous it was crucial to have some communication, to have some way to intervene if a crisis occurred.

Reflections on what my father said and what my parents did:

3. The more my parents offered help, the more I pushed them away. But having them stay in touch with me, no matter how intrusive it felt, kept me safe (or as safe as possible at the time). Even when our encounters were filled with yelling, swearing, the slamming of car doors, it didn’t matter. What was pivotal was that they had contact with me.

4. Although I fought the support my parents extended to me for over 5 years, their unconditional love always reached me, even when we were arguing. When the time came and I finally realized I needed help, the unwavering acceptance they had shown allowed me to reach out to them for that help. I knew they were my safe place to fall even though I had pushed and pushed and pushed them away so many times.

5. My parents were clear: they were open and accepting of my diagnosis. They didn’t have any judgement about mental illness. So if I chose to reach out for help, they would be there with open arms. This approach provided fertile ground for my own acceptance.

The timetable for recovery is different for everyone. And the definition of recovery needs to be flexible and fluid. If you, as a parent, are feeling overwhelmed, exhausted and frightened, this is natural. This IS an overwhelming, scary and tiring experience.

Get support from other family members going through the same ordeal. Contact your local mental health group* for family support groups. Knowing that you are not alone in this journey can be life saving. And you may find you are more on track that you realize.

What are suggestions you would tell to families trying to support a loved one with a mental illness?

© Victoria Maxwell